Privacy Policy

Effective Date: May 5, 2026
Website Name: Foshan Laser / Foshan Laser Technology Service Platform
Operating Entity: Foshanlaser
Contact Number: 15088011420
Email: 99552762@qq.com

Welcome to Foshan Laser. We respect and protect your privacy. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit this website, submit forms, contact us, book services, or communicate with us.

By using this website or submitting information to us, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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1.Information We May Collect

When you use this website or contact us, we may collect the following information:

  1. Contact Information
    Such as your name, phone number, WeChat ID, email address, company name, and job title.
  2. Service Request Information
    Such as equipment brand, equipment model, serial number, fault description, alarm information, repair history, service location, photos, videos, and other technical information you voluntarily provide.
  3. Communication Records
    Such as inquiry records, quotation communication, service booking details, WeChat records, email records, phone communication summaries, and after-sales feedback.
  4. Website Usage Information
    Such as IP address, browser type, device information, access time, pages visited, referral source, and general website interaction data.
  5. Payment and Transaction Information
    Such as quotation records, payment status, invoice information, service order records, and contract-related information, if applicable.

We only collect information that is necessary for providing consultation, quotation, technical support, service booking, after-sales service, and business communication.

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2.How We Use Your Information

We may use your information for the following purposes:

  1. To contact you and respond to your inquiries;
  2. To understand your equipment fault or service needs;
  3. To provide technical consultation, fault analysis, quotation, and service;
  4. To arrange on-site inspection, repair, maintenance, relocation, installation, commissioning, or other technical services;
  5. To provide after-sales support, warranty service, and customer follow-up;
  6. To prepare quotations, service orders, contracts, invoices, or related business documents;
  7. To improve our website content, service quality, technical support, and customer experience;
  8. To prevent fraud, misuse, illegal activities, or security risks;
  9. To comply with applicable laws, regulations, tax, accounting, or dispute resolution requirements.

We will not use your personal information for unrelated purposes without your consent, unless otherwise permitted or required by law.

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3.Legal Basis for Processing

We process your personal information based on one or more of the following lawful grounds:

  1. You have voluntarily provided the information or given your consent;
  2. The information is necessary for providing consultation, quotation, or technical services;
  3. The information is necessary for contract performance or pre-contract communication;
  4. The information is necessary for legal compliance, tax, accounting, or dispute resolution;
  5. The information is necessary for protecting the legitimate rights and interests of users, our business, or third parties.

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4.How We Store and Protect Your Information

We will take reasonable technical and management measures to protect your personal information against unauthorized access, disclosure, modification, loss, misuse, or destruction.

These measures may include:

  1. Limiting access to personal information to authorized personnel only;
  2. Using password protection or account access control where appropriate;
  3. Keeping service records, quotation records, and communication records in a reasonable and organized manner;
  4. Avoiding unnecessary disclosure of customer information;
  5. Deleting or anonymizing information when it is no longer necessary, where reasonably possible.

However, please understand that no internet transmission, email, website form, or electronic storage method can be guaranteed to be 100% secure. We will make reasonable efforts to protect your information, but we cannot guarantee absolute security.

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5.Sharing and Disclosure of Information

We will not sell, rent, or illegally provide your personal information to unrelated third parties.

We may share or disclose necessary information only in the following circumstances:

  1. With Your Consent
    When you have expressly agreed to such sharing or disclosure.
  2. For Service Fulfillment
    When it is necessary to share limited information with technicians, logistics providers, spare parts suppliers, installation personnel, or other service partners in order to complete the requested service.
  3. For Legal or Regulatory Requirements
    When required by laws, regulations, court orders, administrative authorities, tax authorities, or other competent government bodies.
  4. For Dispute Resolution or Rights Protection
    When necessary to protect our legitimate rights and interests, handle disputes, collect unpaid fees, prevent fraud, or respond to legal claims.
  5. For Business Cooperation
    When cooperating with third-party partners for technical support, spare parts sourcing, equipment evaluation, or service execution, we will only share information that is reasonably necessary.

Any third party receiving such information shall be expected to process it only within the necessary scope and protect it appropriately.

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6.Cookies and Similar Technologies

This website may use cookies or similar technologies to improve website operation, analyze traffic, remember user preferences, and enhance browsing experience.

Cookies may collect information such as your browser type, device information, pages visited, visit time, and general interaction behavior.

You may disable cookies through your browser settings. However, disabling cookies may affect certain website functions or user experience.

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7.Third-Party Links and Platforms

This website may contain links to third-party websites, maps, social media platforms, payment platforms, video platforms, or communication tools.

Third-party websites and platforms are operated independently by their respective providers. Their privacy policies and data processing practices are not controlled by us.

Before submitting any personal information to a third-party website or platform, please carefully read its privacy policy and terms of service.

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8.Customer Photos, Equipment Photos, and Case Materials

During service consultation or on-site service, users may provide or allow us to take photos, videos, screenshots, equipment nameplates, fault alarms, machine conditions, or service scenarios.

We may use such materials for:

  1. Fault diagnosis and technical analysis;
  2. Service record keeping;
  3. Quotation and repai confirmation;
  4. Internal training and technical improvement;
  5. Case display or promotional purposes, only after necessary desensitization or with appropriate authorization where required.

For publicly displayed cases, we will try our best to avoid exposing customer names, contact information, equipment serial numbers, factory addresses, confidential production information, or other sensitive details.

If you believe that any displayed case material involves your privacy, trade secrets, or confidential information, you may contact us to request deletion or modification.

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9.Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including service consultation, quotation, transaction records, after-sales support, legal compliance, tax records, accounting records, and dispute resolution.

The retention period may vary depending on the type of information, service relationship, legal requirements, and business needs.

When the relevant information is no longer necessary, we will delete, anonymize, or securely store it in accordance with reasonable business practices and applicable legal requirements.

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10.Your Rights

Subject to applicable laws and regulations, you may have the following rights regarding your personal information:

  1. To know how your personal information is collected and used;
  2. To request access to your personal information;
  3. To request correction of inaccurate or incomplete information;
  4. To request deletion of unnecessary or improperly processed information;
  5. To withdraw consent where processing is based on your consent;
  6. To request explanation of our personal information processing rules;
  7. To make complaints or raise concerns regarding personal information protection.

You may contact us through the contact details provided in this Privacy Policy to exercise the above rights. We may need to verify your identity before processing your request.

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11.Protection of Minors

This website and our services are mainly intended for business users and industrial equipment users.

We do not knowingly collect personal information from minors. If you are a minor, please use this website or submit personal information only with the consent and guidance of your parent or legal guardian.

If we discover that we have collected personal information from a minor without proper consent, we will delete such information as soon as reasonably possible.

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12.International Access

This website may be accessed by users from different countries or regions. If you access this website from outside mainland China, please understand that your information may be processed and stored in accordance with applicable local business practices and legal requirements.

Where cross-border data transfer is involved, we will try to handle it in accordance with applicable legal requirements and only within the necessary scope for communication, service fulfillment, or business cooperation.

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13.Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in laws, regulations, website functions, business operations, or service requirements.

The updated Privacy Policy will be posted on this website and will take effect from the date of publication or the stated effective date.

Your continued use of this website after the policy update means that you accept the revised Privacy Policy.

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14.Contact Us

If you have any questions, suggestions, complaints, or requests regarding this Privacy Policy or personal information protection, please contact us through the following methods:

Website Name: Foshan Laser / Foshan Laser Technology Service Platform
Operating Entity: Foshanlaser
Contact Number: 15088011420
Email: 99552762@qq.com

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Footer Short Version

You can also place this short version in the website footer:

We respect your privacy. Information submitted through this website will only be used for service consultation, quotation, technical support, service booking, after-sales communication, and necessary business purposes. We will not sell or illegally share your personal information with unrelated third parties.